shipping-policy

DELIVERY:

EXPRESS DELIVERY:

• Standard shipping for Express Delivery Tag Products is within 5-7 business days, with variations based on the shipping address and pin code.
• You will receive a notification on your registered contact number and email once the order is shipped.

STANDARD DELIVERY:

Our courier partners deliver from Monday to Saturday, excluding public holidays, with a delivery window from 10:00 AM to 7:00 PM.

Shipping durations differ based on the product, as indicated on respective product pages. Standard shipping typically takes 3-7 business days. If an order includes multiple products, then it may take longer shipping time.

 

DELIVERY PROCEDURE & NOTIFICATIONS:

• A notification will be sent to the registered contact number and email address upon the order being shipped from our warehouse.
• Address changes are permitted if the order has not been shipped. Once the status is "Ready to Ship" with an AWB No, it will be processed at the provided address.
• It is mandatory to include an email address in each order for effective communication.
• Upon shipping, the customer will receive an SMS on their registered number and an email containing the order and tracking details.
• The company is not responsible for delays caused by natural disasters or unforeseeable events.
• We will aid in tracking parcels in case of issues arising from the delivery partner's side.
• Refrain from disclosing any OTP to the delivery partner until your order has been successfully delivered to you at your given shipping address.

NOTE:  If customer rejects three separate Cash on Delivery (COD) / Pay on Delivery (POD) orders, the system will automatically designate them for prepaid orders exclusively in the future.
For any further information on delivery or shipping details contact us at:
Email ID:  support@thecreationzone.com
Business Hours: Monday - Saturday 10:00AM – 6:00PM (IST)